ALEX WINCHESTER & SUE GRAHAM
KAIZEN HOSPITALITY LTD
HOSPITALITY EXPERTS
At Kaizen Hospitality we believe in creating solutions to continuously improve and build your hospitality business and empower your teams with knowledge and confidence.
Kaizen is the Sino-Japanese word for ‘improvement’. In business, it is a strategy where employees at all levels of a company work together proactively to achieve regular, incremental improvements to the operation.
Kaizen Hospitality offers end-to-end consultancy for start-ups to existing brands. From concept development, turnarounds, training, new site opening and operational assistance, we offer ongoing coaching to succeed in an increasingly competitive environment.
CLIENTS, PROJECTS & PAST EXPERIENCE
WHO WE ARE
With offices in London and the South West, we have had extensive experience across the hospitality industry both nationwide and internationally, ranging from casual to premium dining, multi-site restaurant and bar groups, independent operators and national and international franchisers.
We are committed and motivated in every role undertaken and have an innate passion for food, beverage, people and hospitality.
ALEX WINCHESTER
Founder | Operational Consultant
Alex’s extensive background of over 25 years’ hospitality experience has taken him through nearly every position in the industry, from Corporate Bar Trainer (UK & Internationally), General Manager, Openings Manager (UK & Internationally), Operations Director, Owner/Operator and Managing Director.
He has worked across a variety of concepts including global chains, national brands, neighbourhood
restaurants and hip eateries in the hospitality sector – from the hey-day of Planet Hollywood to working
with some of the industry’s most prestigious operators and to owning and operating his own establishment.
A dynamic, motivated and committed operator, Alex will bring multiple positive impacts and growth for your business, its people and its commercial performance through developing a strategic leadership program teamed with precise standards, structure and operational excellence.
SUE GRAHAM
Training & Development Consultant
Sue’s background covers more than 20 years’ experience ranging from General Manager, Area Manager, New Site Openings Manager (UK & Internationally), Head of Franchise and Brand (UK & Internationally) and Training & Development Manager.
Sharing her knowledge and extensive experience with some of the hospitality sectors most innovative and admired brands earning a reputation for detail, standards and quality in all aspects of service, food, beverage and environment alongside providing training, learning and development to teams in hospitality at every level.
Sue has consulted and assisted hospitality brands and venues with operational, training and development support and resource – from pop-ups to established brands and will bring a wealth of experience to help build your business and team expertise.
WHAT WE DO
Operational
Initial Concept and Development
Feasibility Studies
Restructuring
Menu Development
Beverage Design and Control
Wine List Curation
Procurement
Financial Construction
Operational Analysis
Recruitment
Training & Development
New Site Opening
Brand Development
Team Training
Menu and Beverage Training Materials
Menu Launches
Wine Training
Leadership Coaching and Development
Guest Experience
